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References appear at the end of an article or research paper. They follow a who–when–what–where format. Example:
Finkelstein, S. (2018). The best leaders are great teachers. Harvard Business Review, 96 (1), 142-145
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Citations appear in the body of your paper. They point your reader to your references. Examples:
The best leaders create teaching moments whether inside or outside of the office (Finkelstein, 2018).
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